Address

We are located at:
69 Chivers Road
Somersby NSW 2250
Australia

We do not allow pick ups from our warehouse.

Refunds

We offer a money back guarantee. If you are unhappy with your goods for any reason, return your order within 30 days, in good condition, complete with the original packaging and we will refund the purchase price. Please contact us if you have any problems.

Prices

All prices are in Australian dollars.

Availability

Our system automatically acknowledges receipt of your order, but mere acknowledgement of receipt does not constitute acceptance of your offer to purchase the item(s). Although we try to maintain stock of all products, shortages can occur. If this happens, we will endeavour to notify you with delays in delivery.

Orders

You can order in the following ways:

  • Order from this website.
  • Phone us on 02 4340 4200

Deliveries

Where possible we will dispatch your order within 2 business days. We use reputable carriers such as Australia Post and Direct Freight Express. Please advise any special delivery instructions.

Payment

We accept the following methods

  • Credit cards: Visa and MasterCard
  • PayPal
  • Afterpay

Special Requests

If you have any special requests, please email us and we will do our utmost to help.

Privacy

We are committed to protecting your privacy. We will never divulge your information to anyone except, to help us process your order (i.e. to Australia Post or a freight company), if we are required to by law, or to protect our rights or property. The type of information we will collect about you includes:

  • Your Name
  • Your Address
  • Phone Number
  • Email Address

We do not retain your credit card details.

The information we hold will be accurate and up to date. If you want to check the information we have, please contact us by email. .

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

We may, from time to time, send you emails with special offers or new products. If you do not wish to receive these messages please let us know by email.

When a customer proceeds to the check out area, they are moved into a secure server, which operates on 128/256 bit SSL encryption. Personal information, order details and payment particulars are encrypted as they are sent to and from your computer.

General

The above terms and conditions do not affect your statutory rights as a consumer.

www.kiwisprings.co.nz www.springsolutions.com.au