We are located at 69 Chivers Road, Somersby, NSW, 2250, Australia (see below for our mailing address).
We offer a money back guarantee. If you are unhappy with your goods for any reason, return your order within 30 days, in good condition, complete with the original packaging and we will refund the purchase price. Please contact us if you have any problems.
All prices are in Australian dollars.
Our system automatically acknowledges receipt of your order, but mere acknowledgement of receipt does not constitute acceptance of your offer to purchase the item(s). Although we try to maintain stock of all products, shortages can occur. If this happens, we will endeavour to notify you with delays in delivery
You can order in the following ways:
- On-line using the on-line order form.
- By phone on 02 4340 4200
- By Post using a copy of our on-line order form to: Vinrac Pty Ltd, PO Box 1803 Gosford, NSW 2250 Australia.
Where possible we will despatch your order within 2 business days. We use reputable carriers such as Australia Post and Toll Ipec. Please advise any special delivery instructions.
We accept the following methods
- By credit card, we accept Visa and MasterCard.
- By cheque or postal order;
- These should be made payable to Vinrac Pty Ltd.
- Please post to Vinrac Pty Ltd PO Box 1803 Gosford NSW 2250
If you have any special request please call or email us and we will do our utmost to help.
We are committed to protecting your privacy. We will never divulge your information to anyone except, to help us process your order (i.e. to Australia Post or a freight Company), if we are required to by law, or to protect our rights or property. The type of information we will collect about you includes:
- Your Name
- Your Address
- Phone Number
- Email Address
We do not retain your credit card details.
The information we hold will be accurate and up to date. If you want to check the information we have, please contact us by email. .
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
We may, from time to time, send you emails with special offers or new products. If you do not wish to receive these messages please let us know by email.
When a customer proceeds to the check out area, they are moved into a secure server, which operates on 128/256 bit SSL encryption. Personal information, order details and payment particulars are encrypted as they are sent to and from your computer.
The above terms and conditions do not affect your statutory rights as a consumer.